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Privacy Policy

This Policy explains how Ventilation Systems LLC (address: Ukraine, 08153, Boiarka, Sobornosti St., 36; customer service: +38 (044) 401-62-90, service@vents.com.ua; sales department: +38 (044) 406-36-27, sale@vents.ua) processes the personal data of users of the website [Domain]. Our operations are governed by the Law of Ukraine “On Personal Data Protection” No. 2297-VI and, where applicable, the requirements of the GDPR for visitors from the EU/EEA.

1. Who we are and how to contact us

Controller: Ventilation Systems LLC. Address: 36 Sobornosti St., Boyarka, 08153, Ukraine. Email for inquiries regarding personal data: service@vents.com.ua or sale@vents.ua. Phone numbers: +38 (044) 401-62-90 (service), +38 (044) 406-36-27 (sales).

2. What data we collect

  • Identification: first name, last name, company name.
  • Contact: email, phone, postal address.
  • Technical: IP address, browser type and version, cookies, analytics data.
  • Request and order data: message content, goods/services, invoices and payments (without storing full payment details if the payment is processed by a payment provider).
  • Communication: correspondence from feedback and support forms.

3. Processing purposes

  • Granting access to the website and its features.
  • Processing requests and orders, providing support.
  • Analytics and service improvement.
  • Marketing communications with your consent.
  • Compliance with legal obligations and protection of rights.

4. Legal bases

  • Consent of the data subject.
  • Necessity for concluding or performing a contract.
  • Legal obligation.
  • Legitimate interest of the Controller (security, fraud prevention, analytics).

5. Cookies and analytics

We use cookies and similar technologies to ensure the functioning of the website, personalization, and analytics. You can manage cookies through the consent banner and browser settings. Disabling certain cookies may limit the functionality of certain features.

6. Transfer to third parties

  • Hosting, maintenance, email, analytics and payment providers.
  • Partners and distributors to fulfill your requests.
  • Competent authorities — in cases stipulated by law.

We conclude processing agreements with our contractors and require them to implement appropriate data protection measures.

7. International transfers

When transferring data outside Ukraine/the EU, we implement appropriate safeguards (contractual provisions, impact assessment, technical and organizational measures).

8. Storage period

  • Contractual and accounting data: for the duration of the contractual relationship + [X] years.
  • Marketing by consent: until consent is revoked.
  • Analytics and event logs: up to [X] months.

9. Your rights

  • Access, correction, updating, deletion of data.
  • Restriction or objection to processing; withdrawal of consent.
  • Complaint to the Ukrainian Parliament Commissioner for Human Rights.

To exercise your rights, please contact us at service@vents.com.ua or sale@vents.ua.

10. Children

The website is not intended to be used by persons under the age of 16. We do not knowingly collect data from children. If you become aware of such data, please notify us so that we can delete it.

11. Security

We use technical and organizational security measures (encryption, access control, backup) that are appropriate to the level of risk.

12. Changes to this Policy

We may update this Policy. The current version is posted on this page with the effective date.